CustomerNotification
Conditions for notifying the customer about the changes in the status of their service (e.g., outage restore, estimated restoration time, tariff or service level change, etc.)
Type |
Class |
|---|---|
URI |
|
CIM standard (perspective) |
IEC61968 (Enterprise) |
Slots
| Name | Cardinality | Type | Description |
|---|---|---|---|
0..1 |
Customer requiring this notification. |
||
0..1 |
Incident as a subject of this customer notification. |
||
0..1 |
Type of contact (e.g., phone, email, etc.). |
||
0..1 |
Value of contact type (e.g., phone number, email address, etc.). |
||
0..1 |
Earliest date time to call the customer. |
||
0..1 |
Latest date time to call the customer. |
||
0..1 |
Trigger for this notification. |
||
0..* |
All trouble tickets with this notification. |
contactType
Type of contact (e.g., phone, email, etc.).
URI |
|
|---|---|
Cardinality |
0..1 |
Type |
contactValue
Value of contact type (e.g., phone number, email address, etc.).
URI |
|
|---|---|
Cardinality |
0..1 |
Type |
Customer
Customer requiring this notification.
URI |
|
|---|---|
Cardinality |
0..1 |
Type |
earliestDateTimeToCall
Earliest date time to call the customer.
URI |
|
|---|---|
Cardinality |
0..1 |
Type |
Incident
Incident as a subject of this customer notification.
URI |
|
|---|---|
Cardinality |
0..1 |
Type |
latestDateTimeToCall
Latest date time to call the customer.
URI |
|
|---|---|
Cardinality |
0..1 |
Type |